Shipping policy
Shipping Carrier
THORBOLT ships with Amazon FBA for our deliveries. For more details of shipping time, please refer to https://amzn.to/3Ghfmt1.
Processing Orders & Shipping
Shipping Area
Free shipping is offered for the contiguous United States (48 states), excludes Alaska, Hawaii, and Puerto Rico. Airversa doesn't ship internationally, but our products are partially available on the Amazon store in Europe.
Undeliverable Packages
In the event that this occurs, please immediately contact us at support@thorbolt.co to make arrangements for verification. For more explanation of undeliverable packages, please refer to https://amzn.to/3GeKOI5。
Cancelled Orders
We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders on the same day the order was placed by contacting support@thorbolt.co. Make sure to include your order # when requesting an order cancellation.
Damaged or Incorrect Product Received
Please contact support@thorbolt.co with your order #, date of purchase, email address and used for the order along with images/video showing this issue.
Once claim is confirmed, you will receive the choice of:
- Refund to your payment method
- A replacement item sent to you (if stock is available)
